Wednesday, July 2, 2008

Packaging Nightmare

Sooooo POed!!!! I know I usually don't post about things like this but I need to vent - I've mentioned before that I have new product on the way for Knitterella and I was soooo close to a final product - the printing part has been done and paid for months now but my packaging JUST fell through.


SOOOOO freakin' frustrating! The sample I got from the tin manufacture (whom I could link to here but I won't) was a perfect fit and perfect look, PERFECT! So of course I ordered them but once my big order of tins came in the lids didn't fit, won't even stay on the base - sooo not what the sample they sent was - and there is no way I could produce and sell something knowing that it's faulty. I was just picturing someone buying this and tossing it in there crafting bag, the lid falling off and all the contents spilling out everywhere - I'd be pissed. BUT now I don't know what the heck to do. I already paid for the labels for the tins and will now have to eat that cost as I look for another way to package my product. GGgggrrrrrrr!!!!

I'm just dying to show you my new product too but it's going to have to wait until I can figure this out… so frustrating! So I guess this is 'to-be-continued' for now…

…hey, thanks for listening.

10 comments:

Elise said...

My sister does a lot of packaging for her products, do you want me to ask her if she knows of a source for tin containers?? You can PM on Ravelry if you would like.

Elise

Mama B said...

Wait a minute - you ordered a product based on a sample they provided but the product they sent doesn't live up to the sample - I'd scream refund!!

Sucks totally!

jillian said...

I would also demand a refund or do-over!

A Spoonful Of Sugar said...

How disappointing and frustrating! You sneal peak looks lovely - hope you manage to source a better packaging supplier soon...Love Max's stripey jumper - too cute.

Nora said...

I think you should speak with the manufacturer - it sounds faulty to me! They should rectify the problem or refund your money.

a friend to knit with said...

so sorry, jill.
hope you get it worked out soon.
i am dying to see what it is!!! :)

Adrienne said...

Oh no! that sucks!!!

Sarah said...

Oh. That's so rotten! Hope it is settled soon.

Karin said...

Definately contact the vendor where you ordered the tins and complain. They owe you a refund. Don't accept anything less! You shouldn't have to accept shoddy merchandise. I have worked Customer Service in the past and you wouldn't believe what people complain about. Remember, the squeaky wheel gets what they want.

Karin

Oiyi said...

That really sucks! So sorry.

I wanted to let you know I saw some of your cute products recently at a yarn store. Very cute.